Returns & Exchanges Policy

Returns & Exchanges Policy

If there is a defect or a technical issue with your product, you may exchange or return your product within 7 days of receiving it. Returns are subject to Return Merchandise Authorization.

Your total refund will be reduced by the cost of shipping. Some items may be considered special and have a limited return policy. To avoid rejection of returned products or restocking costs, all purchases, accessories, serial-numbered security tags (if given), and packing materials must be in new condition.

Products are eligible for Return and Exchange if:

  • They are returned within 7 Days of receiving.
  • Are in new condition.
  • Are in their original packaging. Packaging must be undamaged.
  • Product includes all packing material, manuals, and accessories (if provided).
  • Shipped via insured ground service with a tracking number.
  • Please note that:
    • Return shipping charges are the responsibility of the customer.
    • is not responsible for lost or damaged packages.
    • Please note that in the event of a refund, a transaction fee of 5% will be deducted for purchases made through online payment methods or the point-of-sale system.

The warranty does NOT cover:

  • Bands, Straps, and bracelets.
  • Battery.
  • Glass.
  • Exposed crystals and other embellishments.
  • Damage (including water damage) as a result of accidents, poor care, and normal wear and tear.

Exchange or refund will NOT be applicable if:

  • You have changed your mind and decided you don’t want the goods.
  • You find cheaper goods elsewhere.
  • The person you gifted it to does not like it or want it.
  • Find out the watch is too small or large.
  • Discounts and promotions are not applicable on Exchange items.

To complete your return, we require a receipt or proof of purchase.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A restocking fee might be applicable in certain circumstances. We only replace items if they are defective or damaged. If you need to exchange it for a similar item, please contact us on [email protected] and we will do our best to help you out. reserves the right to refuse any return if there are:

  • Any signs of wear.
  • Parts of the item are missing, including tags, manuals, bags, or other materials (if provided).
  • Any damage to the watch or packaging.

If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please reach out to us and we’ll be happy to help.

Any Questions?

Reach out to our customer service team by: