Returns & Exchanges Policy

Returns & Exchanges Policy

If there is a defect or a technical issue with your watch, you may exchange or return your watch within 7 days of receiving it. Returns are subject to Return Merchandise Authorization.

Please note that “Change of mind” or “Disliking a watch” will not be accepted as a reason for return and exchange.

Your total refund will be reduced by the cost of shipping. Some watches may be considered special and have a limited return policy. To avoid rejection of returned watches or restocking costs, all purchases, accessories, serial-numbered security tags (if given), and packing materials must be in new condition.

Products are eligible for Return and Exchange if:

  • Watch(es) are returned within 7 Days of receiving.
  • Watch(es) are in new condition.
  • Watch(es) are in their original packaging. Packaging must be undamaged.
  • Watch(es) includes all packing material, manuals, and accessories (if provided).
  • Shipped via insured ground service with a tracking number.
  • Please note that:
    • Return shipping charges are the responsibility of the customer.
    • is not responsible for lost or damaged packages.
    • Please note that in the event of a refund, a transaction fee of 5% will be deducted for purchases made through online payment methods or the point-of-sale system.
    • Warranty card provided by Royal Wrist is mandatory to claim warranty.

The warranty does NOT cover:

  • Bands, Straps, and bracelets.
  • Battery.
  • Glass.
  • Exposed crystals and other embellishments.
  • Damage (including water damage) as a result of accidents, poor care, and normal wear and tear.

For detailed information on our warranty policy, please read the terms at the following link:



Exchange or refund will NOT be applicable if:

  • You have changed your mind and decided you don’t want the goods.
  • You find cheaper goods elsewhere.
  • The person you gifted it to does not like it or want it.
  • Find out the watch is too small or large. (Strap or dial size, etc)
  • Discounts and promotions are not applicable on Exchange items.

To complete your return, we require a receipt or proof of purchase.

To be eligible for an exchange, your watch must be unused and in the same condition that you received it. Watch must also be in the original packaging. A restocking fee might be applicable in certain circumstances. We only replace items if they are defective or damaged. If you need to exchange it for a similar item, please contact us on [email protected] and we will do our best to help you out. reserves the right to refuse any return if there are:

  • Any signs of wear.
  • Parts of the item are missing, including tags, manuals, bags, or other materials (if provided).
  • Any damage to the watch or packaging.

If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please reach out to us and we’ll be happy to help.

Product Images and Color Variations:

At, we strive to provide accurate and detailed product information to assist our valued customers in making informed purchasing decisions. However, it’s essential to note that the images displayed on our product pages may differ from the real product, primarily due to image editing carried out by the brands themselves. Additionally, variations in lighting, monitor settings, and other factors may affect the perceived color shade.

We encourage our customers to conduct thorough research on their desired timepiece, including reviewing official brand websites and obtaining additional product information whenever possible. If you have specific concerns about the watch’s appearance, color, or any other aspect, we are more than happy to assist you. Please feel free to reach out to our customer service team, and we can provide you with real, unedited images of the watch to ensure you have a comprehensive understanding of the product before making your purchase.

The printed invoice may contain limited terms and conditions. For the complete and final terms regarding returns and exchanges, please refer to the following links:


We strongly recommend reviewing the detailed return and exchange policies at the links provided.


Any Questions?

Reach out to our customer service team by: